Refund policy

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{{ shop_name }} sells commercial-grade waste and recycling receptacles and accessories shipped via freight carrier. Because of the size, weight, and freight-shipping costs involved, this policy is different from a typical small-parcel retail return policy. Please read it before ordering.

Standard Returns

Unused, uninstalled items in their original packaging may be returned within 30 days of delivery, subject to the following:

A 20% restocking fee applies to all standard (non-defective, non-error) returns.
Return freight is the customer's responsibility and must be arranged by the customer unless otherwise agreed in writing.
Custom, special-order, or made-to-order color combinations are final sale and not eligible for return.
Refunds are issued to the original payment method once the returned item has been received and inspected.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 5 business days of delivery at {{ email }} with your order number and photos of the item and packaging. For these claims:

No restocking fee applies.
We will arrange a replacement or refund at no additional cost to you.
We handle the freight carrier claim directly — you will not be asked to pay return freight for a damaged, defective, or incorrect item.

Freight damage is easiest to resolve when noted on the delivery receipt at the time of delivery, so please inspect items before signing for them when possible.

How to Start a Return or Claim

Email {{ email }}{% if phone != blank %} or call {{ phone }}{% endif %} with your order number and a description of the issue. We will provide return instructions or, for damage/defect claims, next steps for a replacement or refund.