Refund policy

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Anchorline Supply is operated by Poster Products LLC, a Wisconsin limited liability company located in Madison, Dane County, Wisconsin. We sell commercial-grade waste and recycling receptacles and related accessories, most of which are built to order and shipped by freight (LTL) carrier. Because of the size, weight, build-to-order nature, and freight cost involved, this policy differs from a typical small-parcel retail return policy. Please read it before ordering. The terms below are disclosed to you before purchase and form part of our Terms of Service.

Order Cancellation

You may cancel an order for a full refund at any time before it enters production or ships, whichever comes first.
Once a build-to-order or custom-color item has entered production, it cannot be cancelled or returned.
In-stock items cancelled after processing has begun but before shipment may be subject to the restocking fee below if we have already incurred handling or freight-booking costs.
If we cannot ship your order within the time estimate we provide (see our Shipping Policy), we will notify you, give you a revised estimate, and you may cancel for a full refund.

Standard Returns

Unused, uninstalled items in their original packaging may be returned within 30 days of delivery, subject to the following:

You must request a return authorization from us before shipping anything back. Returns sent without authorization may be refused or delayed.
A 20% restocking fee applies to all standard (non-defective, non-error) returns.
Return freight is the customer's responsibility and must be arranged by the customer unless we agree otherwise in writing.
Custom, special-order, made-to-order, or custom-color items are final sale and are not eligible for return.
Refunds for approved standard returns are issued to the original payment method within 10 business days after we receive and inspect the returned item.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 5 business days of delivery through our Contact page with your order number and photos of the item and the packaging. For these claims:

No restocking fee applies.
We will arrange a replacement or a refund at no additional cost to you.
We handle the freight carrier claim directly. You will not be asked to pay return freight for a damaged, defective, or incorrect item.

Freight damage is far easier to resolve when noted on the delivery receipt at the time of delivery. Please inspect all items before signing for them. If you discover concealed damage after delivery, report it to us within 5 business days with photos.

Manufacturer Warranty

Many products carry a limited warranty from their manufacturer. Any such warranty is provided by the manufacturer, not by Anchorline Supply. We will pass through and help you pursue a valid manufacturer warranty claim. Except for the return and claim rights described in this policy and any applicable manufacturer warranty, products are sold as described in our Terms of Service.

How to Start a Return or Claim

Submit a request through our Contact page with your order number and a description of the issue. We will provide return instructions or, for damage or defect claims, next steps for a replacement or refund.